South Lakes Federation Ltd Privacy Policy

Thank you for visiting our website. We want to reassure our visitors about what happens when they browse our website and share information with us about themselves.

The South Lakes Federation is committed to protecting the privacy of our visitors.  We do not disclose information about our visitors to third parties without their permission. All personal information collected through this website will be held securely and compliant with the UK’s Data Protection Act 1998 and EU’s General Data Protection Regulation (GDPR) 2018.

Our privacy policy aims to explain how and why we obtain, store and process data.

What we collect
Firstly, in order to access password protected areas of our website an individual login will be necessary, for which your full name, business email, occupation / place of work and password will be requested.

Secondly, reservations for our educational training events are made via our website and in order to fulfil this service we may collect the following information:

  • Full Name & occupation
  • Business contact information including business email
  • Any special requirements you may have to assist in attending an event eg dietary / special access requirements.
  • Other information relevant to the event

We will also request the following employment details, for invoicing purposes only;

  • Your employer’s name, address, email and contact number

What we do with the information we gather
We require this information to understand your needs and provide you with a service, and in particular for the following reasons:

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new training events, or other information which we think you may find interesting using the email address which you have provided.

Requesting access to your personal data
Under data protection legislation, you have the right to request access to information that we hold about you. On receipt of your written request we will give you a description of it

  • Tell you why we are holding and processing it, and how long we will keep it for
  • Tell you who it has been, or will be, shared with
  • Let you know whether any automated decision-making is being applied to the data, and any consequences of this
  • Give you a copy of the information in an intelligible form

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Complaints
We take any complaints about our collection and use of personal information very seriously. If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance. To make a complaint, please contact our data protection officer. Alternatively, you can make a complaint to the Information Commissioner’s Office:

  • Report a concern online at https://ico.org.uk/concerns/
  • Call 0303 123 1113
  • Or write to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Contact Us
If you have any questions or complaints relating to this Privacy Policy or would like to request more information relating to how we use the personal information, please contact office@southlakesfederation.co.uk or write to us at South Lakes Federation Ltd, Room 148, Kendal College, Milnthorpe Road, Kendal LA9 5AY. We will aim to respond within 5 working days.